Application Support
About us
Comrad is the leading and only dedicated provider of comprehensive Radiology Information Systems (RIS) within Australia and New Zealand.
Ignited by our passion for enhancing the patient experience, we set out to think and do things differently. Technology continues to transform our industry, and our customer requirements are constantly evolving. Comrad embraces a culture of innovation that thrives on partnering with our customers to help them achieve the best patient and business outcomes.
About the role
This is a fantastic opportunity for a Application Support Specialist to join our Christchurch based Service Desk team. You will provide front-line phone and Level 1/2 application support to our customers, who use our Radiology Information System software and its related products. This role is best suited to someone who already has experience within a general IT service desk environment or has already transitioned into supporting specialist software.
You will be responsible for:
- Resolving incidents and requests in a timely manner
- Ensuring customers are informed and up to date
- Managing support queues and escalations to other teams
- Following incident, request, and change management processes
- Collaborating with our team of experts to achieve the best customer experience
- Creating and maintaining quality how-to documentation for your team and customers
- Documenting application bugs for escalation to development
Issues can range from printing, scanning, software integration (desktop) and messaging (HL7/API), SMS, referrer communication, voice recognition, invoicing, and configuring the software to work with the customer's workflow.
About you
- 3+ years experience in a similar IT or Application Helpdesk role
- Strong communicator with excellent phone manner and written skills
- A positive team member who has a real willingness to expand their knowledge and skillset
- Diligent and can work autonomously
Experience in any (not all!) of the following will make you stand out:
- Supporting specialist applications
- Previous experience within the Healthcare industry
- Ability to remotely troubleshoot devices such as scanners and printers
- Invoicing/payment processing, Medicare and Health Fund billing
- Service desk ticketing systems and team messaging tools
- Using a command line interface (Windows/Linux)
- Running basic SQL queries in Linux
- Any exposure to RIS, PACS, Linux, HL7, DICOM, Healthlink or Medical Objects, Patient Management Systems, Hospital Information Systems
What we offer
- Mix of working from office and home
- Bonus scheme, birthday leave, healthy activity benefit
- Exposure to healthcare and radiology workflows, specialist applications
- A supportive work environment where you will enjoy working alongside highly skilled colleagues who are passionate about the work they do
Keen to join us? Please submit a cover letter telling us a bit about yourself, why you're attracted to this type of role at Comrad, and also provide the answer to the following question: Which of Comrad's products enables a patient to book online appointments?
Applications for this role will take you to the advertisers site.
